1. Load Xperia Companion to your computer. This can be done here www.support.sonymobile.com/global-en/tools/xperia-companion/.
2. Install the application to your computer.
3. Then turn off the phone and connect the phone to the PC using the Micro USB cable.
4. Open Xperia Companion and in the main menu, select Software Repair.
5. Confirm the process by selecting the appropriate option.
6. When the next menu appears, go to FastBoot Mode.
7. Hold down the Volume button button Connect the phone to the PC using the Micro USB cable.
8. Press the next button to start the recovery operation of the factory settings.
9. When the operation is completed, disconnect your device.
Hard Reset - advantages and disadvantages Sony Xperia XA2?
In simple words, Hard Reset means hard resetting the phone. As a result, the system automatically returns to the factory settings and the system is completely cleared. Contacts, correspondence, application, files, search queries, passwords - all of this is deleted from the device's memory.
Benefits of Hard Reset:
The ability to get a completely clean phone from user settings and data. Removal of viruses that interfere with work and give permanent errors. You will be able to solve various problems on the device, for example, with bluetooth or other applications.
Disadvantages of Hard Reset:
Your files and data will be irretrievably lost. The need to have an up-to-date backup of your data, contacts, settings and media files. Not all viruses on Android will be removed after a factory reset.
What needs to be done before the Hard Reset operation.
Before doing a hard reset on your phone, be sure to make sure that you know the login / password for accessing your google account. You need to log out of your google account before resetting. In this case, after performing a factory reset, the phone will not ask for any logins and passwords and you can immediately use your phone. If after a hard reset you cannot use the phone because the phone is locked by FRP, then you need to use the instructions for bypassing the FRP lock for your phone model. You will need to contact the official service center to bypass the FRP protection on some new phone models.
After performing a hard reset, your device will be completely wiped clean. Everything that was in the memory of your device will be deleted.
What can be done to avoid losing important information?
If important information remains in the memory of your phone, then there are the following options to save it:
Sync your data with Google contacts, Google drive. Create a backup using Titanium Backup or other programs. Using the service programs for your phone model, you can transfer important data to your PC.