1. First download Xperia Companion on a laptop or PC.
2. Take the program here www.support.sonymobile.com/global-en/tools/xperia-companion/.
3. Install this program to your computer.
4. Turn off the phone and connect the USB cable to the computer.
5. Open Xperia Companion and in the main menu, select Software Repair.
6. Confirm the process, follow the instructions on the screen.
7. Translate Sony Xperia 5 to FastBoot Mode.
8. Hold down the Volume Down(-) button Connect the USB cable to the phone.
9. Press the Next button to delete all data.
10. Upon completion, turn off the phone.
Hard Reset - advantages and disadvantages Sony Xperia 5?
In simple words, Hard Reset means hard resetting the phone. As a result, the system automatically returns to the factory settings and the system is completely cleared. Contacts, correspondence, application, files, search queries, passwords - all of this is deleted from the device's memory.
Benefits of Hard Reset:
The ability to reset the phone to factory settings. Removal of viruses that interfere with the normal functioning of the device. You will be able to solve various problems on the device, for example, with bluetooth or other applications.
Disadvantages of Hard Reset:
Your files and data will be irretrievably lost. The need to have a fresh backup. In rare cases, it is impossible to remove some viruses from Android, even after a hard reset.
What needs to be done before the Hard Reset operation.
So that after a hard reset the phone is not blocked by the FRP, make sure that you know the login / password to your google account. You need to log out of your google account before resetting. In this case, after performing a factory reset, the phone will not ask for any logins and passwords and you can immediately use your phone. If after a hard reset you cannot use the phone because the phone is locked by FRP, then you need to use the instructions for bypassing the FRP lock for your phone model. Owners of modern phone models will need to contact the official service center to bypass the protection of the FRP.
After performing a hard reset, your device will be completely wiped clean. Everything that was in the memory of your device will be deleted.
What can be done to avoid losing important information?
If important information (contacts, sms, photos, videos) remains in the memory of your device, then there are the following options to save it:
Synchronize your phone with Google contacts, Google drive. Create a backup using Titanium Backup or other programs. Using the service programs for your phone model, you can transfer important data to your PC.